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5% OFF on your first order. Use coupon code WELCOME5 | Yarn Winder Video

Frequently Ask Question

Yes, every customer need to create an account to place order.

We are using third party payment gateway (paypal) for payment. We never receive your credit card or any other financial information

We ship the parcel through our premium shipping partners like UPS, DHL and Fedex.

100% of orders are shipped with in 1 business day except customized orders. Orders placed over the weekend are dispatched on Monday.

The dispatch time for customized order may vary as per the customization.

We gladly accept returns and exchanges

Contact me within: 14 days of delivery

Ship items back within: 30 days of delivery

We don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  1.  Custom or personalized orders
  2.  Perishable products (like food or flowers)
  3.  Digital downloads
  4. Intimate items (for health/hygiene reasons)

Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.